No Response

I have been trying to get hold of Bonitas to find out about my husband's plan that he is on. I called ***and go through all the options and eventually get disconnected. I tried the whatsapp number provided ***, left 3 messages and no answer, not even a reply. I sent an email and got an automated response that my query will be attended to: 070421QJ2YSN, but guess what? No response further. I have told my husband to change to another provider because it is absolutely pathetic how we cannot get through to ask a simple question, what if something urgent needs to happen? Then what? Very disappointing.