AJ
Arlene J
1 reviews | Active since Feb 2015
28 Jan 2022, 13:22
NO RESPONSE
This is my first month as a member and I'm desperately trying to sort out my medication with Pharmacy Direct. I have tried all contact options but I'm not having any joy and I urgently need my medication. I have sent an email with the correct delivery address but this was ignored by PD
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
28 Jan 2022, 13:35Hello Arlene J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply28 Jan 2022, 13:35
Official
Hello Arlene J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
AJ
Arlene J's updateReviewer Update
31 Jan 2022, 11:27I'm still waiting for my medication, what is going on with Pharmacy Direct that they don't see how serious this has become because right now I'm without medication that I desperately need. Please get this matter resolved urgently
AJ
Arlene J's update31 Jan 2022, 11:27
Reviewer Update
I'm still waiting for my medication, what is going on with Pharmacy Direct that they don't see how serious this has become because right now I'm without medication that I desperately need. Please get this matter resolved urgently
Bonitas Medical Fund's replyOfficial
31 Jan 2022, 14:58Hello Arlene J
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply31 Jan 2022, 14:58
Official
Hello Arlene J
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team