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clive.memela clive.memela

1 reviews | Active since May 2017

09 Nov 2017, 12:21

No resolution or knowledge of claim tracking : Very Shoddy Service

I have time and time again requested for resolution on my claim , which i have not received even after more than 5 months:

the latest email sent is as follows:

Re: - Bonitas [MI ********** 45] Claims for ********** 5730 , 96322 MISS SJ MHLANGA 011117QG8WFW. 011117QG91ZZ.

Good day,

As per the email and query.

This refers to :

96322 MHLANGA, MISS SJ R 3 239.66 dated 2017/05/27

The motivation is attached from the doctor and hospital that is charging the account.

I have also reattced all the documents that I have been repeatedly sending to you detailing the account and treatment from the hospital and doctors.

should there be any more information that you need , please communicate and include the receipents that i have include in the email as well in your communication so that everyone is on the same picture and is updated.

This is has become too much of a run around, i will not keep repeating everything over and over again.

please see the reference number in the subject.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Nov 2017, 16:33
Official

Hello clive-memela,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

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clive.memela clive.memela's update10 Nov 2017, 07:33
Reviewer Update
Could you please ensure that whoever contacts me knows exactly which claim I am referring to and not mention one from moons ago that you resolved and paid out with a shortfall. Ensure that they have done their home work and not waste time in asking me do do their homework for them. they should be trained enough to find my claim and respond accordingly, If i supply less information than they needed , i will apologize and own up to my mistake , but after this long without communication i have sent endless documents and comms with you guys responding at all and being open.