No resolution

<p>I posted my complaint on hellopeter on the 20/09. I received a what I would call "courtesy call" from Bonitas on the 21/09 saying they would be investaging my issue. So far they have not gotten back to me. I have tried to get a resolution and Bonitas does not feel that they owe the client's an explanation as to why they are imposing the waiting period even after it was proven the claim of non-disclosure was true now they are just imposing the waiting period. I have requested that they listen to recordings of the 03/03/2016 and provide an explanation that if the agent said it would be removed why now impose the waiting period? I feel that Bonitas has used unfair business practice in this case as they at no poit notified me of this waiting period and now close to my delivery date choose to cause me undue stress in having to deal with this matter. Clearly they have the consideration for the consumer protection act! From my application right through to conversations I've held with agents who act on behalf of the scheme, I have NOT been informed on this waiting period now they want to punish me for them not doing their job? Clearly this is a medical aid that has no consideration for it's members at all. I will be involving the CMS and taking legal action. Bonitas cannot get away with not offering reasonable explanation to their members!</p>