NO REPLY @ BONITAS

The Bonitas system has gone crazy. When you make an i quiry using email you get a reference number initially then since they have this star customer service employee called NO-REPLY you cannot respond! Of late they now include the name of an actual employee but, WAIT! You dont get to speak to that person again because if you respond, you get A NEW REFERENCE NUMBER, followed up by another person. On one query I must have collected 10 Bonitas employees and NO-REPLY robots. It is obvious they have no workflow system that records their interaction with a member. The last response from a person wanted to confirm my MEMBERSHIP NUMBER which appears in my previous emails. Alas, I discovered there is no contnuity because they do not string my previous emails so each email is a new event. I think next time when I renew my membership I will have to look up good old NO REPLY. He ir she will certainly mess it up, royally! No, Bonitas, for me you've lost the plot.