1 reviews | Active since Jan 2018
No reply after 6 months.
No reply after 6 months. --------------------------------------------------------------------------------- Bonitas you will have to relook your income verification process. *Member paying * Third party paying - Inform the person as per payment details.
I pay my moms medical aid contribution every month. My moms falls under the lowest bracket. Jan 2018 amount of R2235 was deducted. Due to late submission of the Income verification form. Documents was send to a different email address.
The BonCap income verification form process is a standalone process. But the information on the form is not loaded to your system as per sign document. (2015 /2016/ 2017)
The email address on the form is the requested email address to be use for this process, but never loaded.
You should not be asking for information which you do not use. This form asking for the email but still send it to a different email address.
I think there are a lot more third party paying people that have the very same issue.
Please explain?
Kind regards
--------------------------------------
Hi CarlMarks397,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your mom membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hi CarlMarks397,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your mom membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello CarlMarks397,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CarlMarks397,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CarlMarks397,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
Our representative will be in touch with you shortly to discuss this matter further.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello CarlMarks397,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
Our representative will be in touch with you shortly to discuss this matter further.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello CarlMarks397,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello CarlMarks397,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
I have not received any email and the issue was not resolved as stated.
I have not received any email and the issue was not resolved as stated.