No-reply

Since this is the only place that i get a little bit of a response... 1. i had a whatsapp chat with one of your many *********** agents in July 2023. the issue was not resolved and i followed up with a phone call 15 August 2023. the issue is still not resolved. 2. last week i had an emergency and nothing was paid for the emergency room. 3. my app is still not working, still giving the same error. 4. where can the wellness checks be done do get access to the booster benefit? is there anyone that can give me a call, someone that knows how your medical aid and the benefits work so that i can get my queries sorted, please? it is not of much use if you respond with general replies from a no-reply email address, i need proper feedback relating to my queries. i need the app to be updated.