CC
Candy C
1 reviews | Active since Sept 2020
08 Oct 2021, 18:12
No reply..😡
I have sent an email on Monday , 3 October 2021. Friday , 08 October 2021 , I'm still waiting for a response. What is their turnaround time to respond? Every time I send a mail I get a new reference number , with same message..'We are attending to your enquiry, which means another 4 to 7 days of waiting. The WhatsApp option is of no use either. All I need to know is when will I get the refund on my savings as the waiting period is over. After all it is my money.... Come on Bonitas, do your adverti*****ts as one of the best Medical Aids justice as your service and reviews on Hellopeter are a very negative image of what you saying you are.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 Oct 2021, 22:20Hello Candy C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with the membership number or ID number of the principal member in order to assist with your enquiry.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with the membership number or ID number of the principal member in order to assist with your enquiry.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply08 Oct 2021, 22:20
Official
Hello Candy C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with the membership number or ID number of the principal member in order to assist with your enquiry.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with the membership number or ID number of the principal member in order to assist with your enquiry.
Kind Regards
The Bonitas Team
CC
Candy C's updateReviewer Update
14 Oct 2021, 17:24Hi.
Thank you for the response , Bonitas. I received an email on Monday , 11 October 2021 and by today , 14 October 2021, my enquiry has been dealt with successfully. Thank you.
Regards.
Thank you for the response , Bonitas. I received an email on Monday , 11 October 2021 and by today , 14 October 2021, my enquiry has been dealt with successfully. Thank you.
Regards.
CC
Candy C's update14 Oct 2021, 17:24
Reviewer Update
Hi.
Thank you for the response , Bonitas. I received an email on Monday , 11 October 2021 and by today , 14 October 2021, my enquiry has been dealt with successfully. Thank you.
Regards.
Thank you for the response , Bonitas. I received an email on Monday , 11 October 2021 and by today , 14 October 2021, my enquiry has been dealt with successfully. Thank you.
Regards.
Bonitas Medical Fund's replyOfficial
16 Oct 2021, 19:03Hello Candy C
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Kind Regards
The Bonitas Team
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply16 Oct 2021, 19:03
Official
Hello Candy C
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Kind Regards
The Bonitas Team
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Kind Regards
The Bonitas Team