NO REFUND FOR DOCTORS CONSULTATION

We joined Bonitas in January 2022. I phoned Bonitas on Tuesday 22/03/22 asking if everything is in order to go to the doctor, and what doctor is in my network, and if the consultation will be covered. The consultant said everything is 100%. I went to the doctor on 23/03/22, and afterwards the doctor said Bonitas is not paying for the consultation, and that i need to pay R700.00 and then i can claim back from them. Phoned Bonitas this morning on 24/03/2022 asking about the claim, and refund process whereby the consultant said that i will not be getting a refund because i did not do the wellness assessment before the time. I explained to the lady that no one explained that we have to do a wellness test before we go and see a doctor. She said that if the wellness assessment is not done, they cannot refund me. What an terrible experience with Bonitas.