No pre-existing condition but 3 month waiting period imposed

I am on Bonitas and my daughter was on another medical aid until 31/12/2017. Bonitas has decided to impose a 3 month waiting period for my daughter because of a pre-exisiting condition that she doesn't have. My daughter had a small incision done on her neck as it was swollen to find out what the problem was. There was nothing wrong found, in fact the swelling went down on it's own and never came back. There was no treatment given for the neck, nothing. Now i am expected to pay for 3 months while my daughter is not covered for a condition that doesn't exist.

I am very upset with Bonitas and its' non-existing' customer service. Very disappointing service. You really do not value your customers. sies