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My mom is a member at Bonitas (Boncap). She had to go for a colonoscopy in December 2024 and go see a Podiatrist in January 2025. She is a diabetic and it affected her feet. I am doing all her admin and got the necessary authorization numbers, ensure it is a specialist part of Bonitas network doctors etc. I was told I would pay 30% of the consultation fee which I agreed on since she had this same procedure more than 2 years ago at the same doctor. Bonitas only paid a portion to the specialist, the bulk is my mom's (Pensioner) responsibility, they gave me a client care plan number for PMB for the Podiatrist but decided not to pay! I have been phoning for the past 2 months and ask a manager to phone me... No response. I have sent an email to their complaints department, no response. Not even a call to say we are busy investigating since they provided me with the necessary before my mom went for the procedure. Is this treating any client fairly? They can't even keep to their service level agreement. They damaging their own brand with such poor service and I had enough. Bonitas will have to step up and pay what was promised, I will not leave it here!