No Payment
Good day
We are having endless problems with claims from you guys. My mom went for two operations for removal of kidney stones. We called last week to enquire as to why there are items not being paid, we are yet to receive a response.
Totally pathetic, considering that we never have major claims but as soon as we do, there are so many hassles. The doctors office have also just informed us that you are not paying for code 0018, why is this? I request urgent feedback on all claims which have not been settled please.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
21 Jan 2019, 16:29Hello velesca,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply21 Jan 2019, 16:29
Official
Hello velesca,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
's updateReviewer Update
25 Jan 2019, 13:12Still no response from these people. The unprofessional service just continues
's update25 Jan 2019, 13:12
Reviewer Update
Still no response from these people. The unprofessional service just continues
Bonitas Medical Fund's replyOfficial
28 Jan 2019, 12:06Hello velesca,
We sincerely apologise for the inconvenience caused to you.
Your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
We sincerely apologise for the inconvenience caused to you.
Your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply28 Jan 2019, 12:06
Official
Hello velesca,
We sincerely apologise for the inconvenience caused to you.
Your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
We sincerely apologise for the inconvenience caused to you.
Your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
05 Feb 2019, 14:42Hello velesca,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply05 Feb 2019, 14:42
Official
Hello velesca,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
's updateReviewer Update
08 Feb 2019, 10:59This feedback is useless. You are still refusing to respond as to why the code 0018 for Dr Jehle is not being paid. You sent a reply completely avoiding what I asked, but very clearly stating that the procedure has a co-payment and that R7k was short paid on the hospital bill. If you were in any way considerate of your members and treated them with the respect and dignity they deserve, you would have picked up the phone and explained what the whole set up is.
's update08 Feb 2019, 10:59
Reviewer Update
This feedback is useless. You are still refusing to respond as to why the code 0018 for Dr Jehle is not being paid. You sent a reply completely avoiding what I asked, but very clearly stating that the procedure has a co-payment and that R7k was short paid on the hospital bill. If you were in any way considerate of your members and treated them with the respect and dignity they deserve, you would have picked up the phone and explained what the whole set up is.