No patioent care

We requested hospital authorisation for my childs treatment on the 28/06/26. After not hearing from bonitas we spent days calling and drviving to their offices. We were given partial authorisation and told that the case will be escalated to the case manager for further approval. We waited for communication from bonitas but did not get feedback. On calling back again today, nothing has been done since the last call i made. Now we are being told that the hospital must contact bonitas but they are not telling us what to do in the meantime. Do we interrupt the childs treatment while they are sorting out their administrative incompetence? This is really disturbing and disheartening. I wrote a review last week and that did not seem to change anything. The call centre agent also cannot advise us on what to do if the medical aid does not respond by the date the approval is needed. Bonitas doesnt care