SM
Sane M
1 reviews | Active since Dec 2016
15 Oct 2021, 15:17
No one knows what they are doing
Bonitas has the worst medical aid ever, I am sick and cannot go to the doctor yet I still have funds. I am told that my medical aid has been suspended. I have called the call centre so many times and no one is able to tell me what is going on, the last lady said they paid clicks twice for the same claim and yet cannot issue me with a letter explaining that so that I can go query it with clicks. That time money is still being deducted from my payslip on a monthly basis. I now have to spend a fortune on a doctors visit and still buy my own medication.
After 5 years I find myself having to look for another medical aid!
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Replies (2)
Bonitas Medical Fund's replyOfficial
15 Oct 2021, 15:33Hello Sane M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply15 Oct 2021, 15:33
Official
Hello Sane M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Oct 2021, 08:01Hello Sane M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply23 Oct 2021, 08:01
Official
Hello Sane M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team