No One Can Give Answers!!!

<p>To summarise everything.</p> <p> </p> <p>1. Wife needed to be admitted</p> <p>2. Pre Auth Declined as theres a waiting period</p> <p>3. Enquired about waiting period only to find a chronic ilness included in waiting period although she has never been diagnosed with it.</p> <p>4. Apparently this happened when planned switched from LMS to Bonfit</p> <p>5. To date, NO ONE KNOWS why it is there.</p> <p>6. Asked to be removed, nothing to date happened.</p> <p>7. Chronic illness falls under PMB (Still waiting period)</p> <p>8. Dr. sends through motivational letter and referral as she is an emergency admission, with code for PMB, still declined.</p> <p>9. A week later, PMB is suddenly activated (20th March) and all Dr. sessions prior to 20th has been taken off her PMB although it was only activated on the 20th.</p> <p>10. NOTE that we have sent a full complaint to the Obudsman & Council For Medical Schemes.</p> <p>11. One department says theres a waiting period, the next says there is none.</p> <p> </p> <p>You guys are clueless, i need answer ASAP before i take this matter further. I am considering taking this to social media as well as i believe that is a more powerful platform to lay complaints as you guys may act quicker.</p> <p> </p> <p>Thanks.</p> <p> </p>