No need to get back to clients

Item: Bonitas Medical Fund
Rating: 1
Author: Hlengiwe M

Whats the turn around time for social media queries? I asked a simple question on twitter. No one has bothered to get back to me, I am blue ticketed and no one is bothering to get back to me?

What I gotta do to get a simple phone call to get clarity on a certain procedure that I am aware is a scheme exclusion? So because its an exclusion no need to get back to clients for clarity on a few questions?

Awesome customer service and great turn around time of ignoring people

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

05 Jul 2019, 15:51

Hello HlengiweMasemola1,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter. Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,
Bonitas Team

Bonitas Medical Fund's reply05 Jul 2019, 15:51

Official

Hlengiwe M's updateReviewer Update

08 Jul 2019, 16:42

A week later on twitter, 3 days later on hello peter. Its quite clear I will never receive that call and will never be attended too. I have made peace with that face

Thanks for reply and not getting back to me

Hlengiwe M's update08 Jul 2019, 16:42

Reviewer Update