No membership card since July

Good day<br> <br> My complaints / emails and telephonic calls are falling on deaf ears! <br> I have now officially lost my patience with your organization, my membership was reinstated on the 29th July and since then im awaiting a membership card. Sms have been sent 2me on 14 Aug & 25th Aug regarding the card been dispatched no card to date. A supervisor Ella Letlole promised 2call me today once again empty promises.<br> I am been refused medical assistance as the Docs insist on a membership card, I must go threw the humiliation of been told I could be a ********** client and should return with a affidavit. When I produce a affidavit some docs / pharmacies refuse to assist me. <br> What do I do now? at this point I rather cancel my membership as im paying cash everywhere without my card. <br> I also don't have time to call the contact center as they are not helpful including supervisor like Ella Letlole who has not called me back to resolve this matter, they suggest I go directly to the branch I dont get time off work 2do Bonitas Job! <br> I demand my membership card must be couriered to my home or by next week I will have no option but to cancel, this is ridiculous.<br> <br> Regards