aM
amiel M
1 reviews | Active since Mar 2022
20 Sept 2023, 14:17
No membership card as yet
Why is it so hard to get a membership card delivered?Ive been with discovery and switched to bonitas thinking i would receive better service but i was totally wrong ,I called on Friday requesting my membership card to be delivered via courier as the postal service does not work called bonitas today and aparently the card is with the courier but they cant provide me with a tracking number,like make it make sense ??called the courier they say theres no trace of my membership card,bonitas please fix this and get my membership card delivered asap and atleast communicate with your members and send them emails with tracking numbers so they can track the card delivery
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Replies (2)
Bonitas Medical Fund's replyOfficial
20 Sept 2023, 14:35Hello amiel M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply20 Sept 2023, 14:35
Official
Hello amiel M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
29 Sept 2023, 08:35 Hello amiel M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply29 Sept 2023, 08:35
Official
Hello amiel M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team