AM
Anziske M
1 reviews | Active since Jan 2023
17 Jan 2023, 10:42
No mediclinics on Primary Select Bonitas👎👎
Why was mediclinics removed from Primary Select option?
I am so unhappy about this. When I enquired about the changes an agent told me mediclinic Louis Leipoldt was on primary Select for 2023 but when I checked in 2023 it wasn't. I am so sad. My gynae, paed, orthopedic and urologist are at that hospital. I pay so much money each month for my family to have good medical aid.I was so happy with bonitas but since this change I am not happy anymore 💔
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Replies (5)
Bonitas Medical Fund's replyOfficial
17 Jan 2023, 10:54Hello Anziske M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply17 Jan 2023, 10:54
Official
Hello Anziske M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
AM
Anziske M's updateReviewer Update
17 Jan 2023, 11:08Details sent privately.
AM
Anziske M's update17 Jan 2023, 11:08
Reviewer Update
Details sent privately.
Bonitas Medical Fund's replyOfficial
17 Jan 2023, 11:12Hello Anziske M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Jan 2023, 11:12
Official
Hello Anziske M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
AM
Anziske M's updateReviewer Update
17 Jan 2023, 11:16By when can I get feedback please? How long will investigation take?
AM
Anziske M's update17 Jan 2023, 11:16
Reviewer Update
By when can I get feedback please? How long will investigation take?
Bonitas Medical Fund's replyOfficial
17 Jan 2023, 13:33Hello Anziske M
Thank you for notifying us of your complaint
We are inversting this matter and feedbck will be provided accordingly.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint
We are inversting this matter and feedbck will be provided accordingly.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Jan 2023, 13:33
Official
Hello Anziske M
Thank you for notifying us of your complaint
We are inversting this matter and feedbck will be provided accordingly.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint
We are inversting this matter and feedbck will be provided accordingly.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team