TN
Thembakazi N

1 reviews | Active since Apr 2013

11 Jul 2017, 12:37

No medical cards to date

<p>I signed up to Bonitas beginning of the year. Up to now I have already sent card requests. It makes me wonder how they expect me to keep caring and renewing a certificate till this time of the year. The company insists the cards are lost in transit. What baffles me is how they continue to use post to deliver the cards if the cards never reach their members. Do we not pay them enough to use an alternative like courier. This kind of attitude from them really is really making me lose interest and want to use alternatives. Within SA it will never make sense for a card to take longer than 6 months to reach a member. </p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Jul 2017, 15:19
Official

Hello tessha1,

Thank you for submitting a comment to us through Hellopeter.

According to the conversation with our representative; we hereby confirm that your concerns have been addressed

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team.