LP
Leroy P

1 reviews | Active since Aug 2017

22 Aug 2017, 19:58

No Medical Aid Card received.

I have been with bonitas since the 1st of May 2017 and still awaiting my medical aid card. It is now the 22nd of August and I have received no feedback on why my card has not yet been delivered to me. I have logged two tickets with them and have received 0 feedback. Ticket logged 29th of July '07 - Ticket *** Ticket logged 22 Aug '07 - Ticket ***

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply23 Aug 2017, 09:23
Official

Hello leroy_petersen,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply25 Aug 2017, 15:19
Official

Hello leroy_petersen,

Thank you for submitting a comment to us through Hellopeter.

According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team