SF
Shelley F
1 reviews | Active since Feb 2019
22 Feb 2019, 14:37
No longer covered.
Keep Changing Benefits and when you do claim you are No longer covered. Went for a Mammogram in 2015 they cover but 2018 they did not but Now in 2019 cover again.
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
22 Feb 2019, 15:41Hello ShelleyF,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply22 Feb 2019, 15:41
Official
Hello ShelleyF,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
26 Feb 2019, 14:29Hello ShelleyF,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply26 Feb 2019, 14:29
Official
Hello ShelleyF,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
SF
Shelley F's updateReviewer Update
01 Mar 2019, 16:15YES THEY REPLY BUT STILL DID NOTHING. PROBLEM STILL NOT SOLVED. !!!!!!!
SF
Shelley F's update01 Mar 2019, 16:15
Reviewer Update
YES THEY REPLY BUT STILL DID NOTHING. PROBLEM STILL NOT SOLVED. !!!!!!!
Bonitas Medical Fund's replyOfficial
05 Mar 2019, 15:51Hello ShelleyF,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply05 Mar 2019, 15:51
Official
Hello ShelleyF,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
SF
Shelley F's updateReviewer Update
05 Mar 2019, 16:42Yes, Thank you I resolved it by terminating your services or should I say lack of it.
SF
Shelley F's update05 Mar 2019, 16:42
Reviewer Update
Yes, Thank you I resolved it by terminating your services or should I say lack of it.
Bonitas Medical Fund's replyOfficial
06 Mar 2019, 10:35Hello ShelleyF,
As per feedback previously provided the mammogram did not fall within in the scope of the services covered on the option you were on.
We regret that this led to you terminating the membership as we did value you as a member.
We thank you for having been our customer.
Regards,
Bonitas
As per feedback previously provided the mammogram did not fall within in the scope of the services covered on the option you were on.
We regret that this led to you terminating the membership as we did value you as a member.
We thank you for having been our customer.
Regards,
Bonitas
Bonitas Medical Fund's reply06 Mar 2019, 10:35
Official
Hello ShelleyF,
As per feedback previously provided the mammogram did not fall within in the scope of the services covered on the option you were on.
We regret that this led to you terminating the membership as we did value you as a member.
We thank you for having been our customer.
Regards,
Bonitas
As per feedback previously provided the mammogram did not fall within in the scope of the services covered on the option you were on.
We regret that this led to you terminating the membership as we did value you as a member.
We thank you for having been our customer.
Regards,
Bonitas