JP
Jessica P
1 reviews | Active since Dec 2016
06 Dec 2021, 16:57
No help customer service on any platform
Customer Service cannot answer my question. In order to answer a basic question, I need a practise number, an ICD10 code and the whole business. Inorder to get this information I need to go see my paediatrician and he then needs to refer me to a Neurodevelopmental Specialist. Then I can ask the Neurodevelopmental Specialist for all of the above. The reason I cannot just ask any Specialist for his details is because I cannot determine who my peadtrician will refer me to and if there are different kinds. This is why we rely on the companies like Bonitas to advise us.
I tried WhatsApp. Calling them and Facebook, STILL NO ANSWER
Helpful (0)
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Replies (2)
Bonitas Medical Fund's replyOfficial
06 Dec 2021, 17:17Hello Jessica P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply06 Dec 2021, 17:17
Official
Hello Jessica P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
07 Dec 2021, 16:09Hello Jessica P Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply07 Dec 2021, 16:09
Official
Hello Jessica P Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team