NO HELP AT ALL
my husband is a member of Bonitas medical fund and i am a dependent. last year i was able to collect my Evra patch at the pharmacy and the medical will pay R179 towards it and i would pay the deficit. this year however i was told that Evra patch is not covered anymore even though we get R 1500 for contraceptives on the plan. i called bonitas and the consultant could not even tell me which contraceptives are covered on the plan, needless to say i still pay the full rice of my patches even though they should be covered according to them. calling the call centre is such a waste of time as half the time the consultants can't help at all
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
24 Apr 2019, 10:25Hello kolo-****ubye,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply24 Apr 2019, 10:25
Official
Hello kolo-****ubye,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
29 Apr 2019, 13:28Hello kolo-****ubye,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply29 Apr 2019, 13:28
Official
Hello kolo-****ubye,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
's updateReviewer Update
09 May 2019, 14:37so its now over 10 days and still no response from Bonitas. don't know how they measure their "shortly"
's update09 May 2019, 14:37
Reviewer Update
so its now over 10 days and still no response from Bonitas. don't know how they measure their "shortly"
Bonitas Medical Fund's replyOfficial
14 May 2019, 08:31Hello kolo-****ubye
As per our telephonic conversation/ email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Someone from the Boncap department will contact you.
Regards
The Bonitas Team
As per our telephonic conversation/ email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Someone from the Boncap department will contact you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply14 May 2019, 08:31
Official
Hello kolo-****ubye
As per our telephonic conversation/ email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Someone from the Boncap department will contact you.
Regards
The Bonitas Team
As per our telephonic conversation/ email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Someone from the Boncap department will contact you.
Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
14 May 2019, 09:22Hello kolo-****ubye,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply14 May 2019, 09:22
Official
Hello kolo-****ubye,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team