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jeandri J
1 reviews | Active since Dec 2016
26 Nov 2025, 12:24
No Feedback Since 11 November – Very Unprofessional
I am very disappointed with the service from Bonitas BonCap. I submitted my medical aid application on 11 November 2025 and have still not received any feedback. They were always known for being fast and efficient, but it seems their customer service has taken a serious step back. Leaving clients without any communication is unprofessional and extremely frustrating. I expected much better from a reputable medical aid provider.
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Bonitas Medical Fund's replyOfficial
26 Nov 2025, 12:51Hello Jeandri S
Thank you for bringing g this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We have escalated your query to BonCap department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing g this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We have escalated your query to BonCap department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 Nov 2025, 12:51
Official
Hello Jeandri S
Thank you for bringing g this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We have escalated your query to BonCap department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing g this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We have escalated your query to BonCap department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team