1 reviews | Active since May 2014
No feedback or sense of urgency
If there was a zero rating they definitely deserve it, for the fact that they cannot even treat their own with a matter of urgency it alarms me. I am regarded as a staff since its a medical scheme of choice with my company. The service is so bad, firstly they do not even put their TAT cause they know that they are taking their own sweet time to provide feedback, There are unapologetic about the poor service yet you contribute monthly. I have sent an email on the 29th of October to date I am still waiting for feedback yet you pay monthly for such. I mean even a courtesy feedback to say your inquiry is been looked at we will get back to you shortly nothing they are just mum about it, I need to make follow ups and waste my own time for doing someone else's duty it is not fair.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team