1 reviews | Active since Nov 2012
No feedback on query and agents with disgusting attitude.
What a **** service Bonitas agents give. I am utterly gutted at the lady in the authorisation department called Zanele. She refused to give me an authorisation number and she told me she was going to drop the call,. Before I spoke to her I spoke to two other agents, trying to resolve a query that should have been concluded in January.
My grandmother cannot acton her own because of her condition and she was recommended to have home nursing. We are trying to get authorisation for that. We were asked to send a motivation and we did. Then they ask for a quote and we did. Then complete silence from the medical aid. My grandmother has been with the medical aid for years and for her to be treated this way as a loyal client is really disgusted. Bonitas needs to fix it's agents and this query asap.
I want an apology from Zanele. No telephone etiquette or customer service.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
We have contacted you on several occasions and could not get hold of you.
We regard customer focus as a very important part of our business, and the way in which our staff conduct themselves reflects high in the regard that we have for our customers. Please be advised that corrective measures have been put in place to avoid similar incidents like this occurring in the future.
We sincerely apologise for the inconvenience.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
We have contacted you on several occasions and could not get hold of you.
We regard customer focus as a very important part of our business, and the way in which our staff conduct themselves reflects high in the regard that we have for our customers. Please be advised that corrective measures have been put in place to avoid similar incidents like this occurring in the future.
We sincerely apologise for the inconvenience.
Kind regards,
Bonitas Team