No feedback on chronic medication application

I submitted an application for new chronic medication to be added to my profile since Bonitas has not paid for any of the medication for my chronic conditions since I became a member even thought the chronic conditions were registered. The new application was submitted on the morning of 24 August and i was told it would take 5 days for feedback. I have been checking online and with the call centre since. The call centre keeps saying I need to wait until they get back to me and online shows no pending application. I need to know why it is taking so long to get back to me about my application, I need my medication and dont thinks its fair to be paying for medical aid with the chronic conditions approved on my profile but refusal to pay for any medication for those chronic conditions. The service from bonitas is shocking with absolutely no consideration for clients and no assistance with managing chronic conditions. Being treated like an irritation rather than like a customer is extremely disappointing. Bonitas needs to realise they are dealing with human beings not robots and be concerned about the client not just getting their money every month. QUERY NUMBER: 240815QFJ9Y7