No feedback on authorisation for a CT scan to be done while and after hospital visit

Item: Bonitas Medical Fund
Rating: 1
Author: Dhesu M

I was in hospital in November and the doctor wrote a motivation for a CT scan to be done on the 24th November. I was discharged by the 27th November as no feedback was received from Bonitas. I phoned Bonitas constantly and still no feedback was received. The doctor closed his practice on the 19th December and I still did not receive approval for the scan to be done

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Replies (1)

Bonitas Medical Fund's replyOfficial

30 Dec 2025, 15:02

Hello Dhesu M

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.

We will investigate this matter.

We value your patience and understanding while we work to resolve this issue promptly.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply30 Dec 2025, 15:02

Official

Hello Dhesu M

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.

We will investigate this matter.

We value your patience and understanding while we work to resolve this issue promptly.

Kind regards,

Bonitas Team