No feedback on application

I app**** for membership on 23rd December 2024 - to date I still have not received feedback if application was successfull. When calling the call centre I am told that matter will be escalated and a Team Leader will call me back. I called twice last week and still no call or email.

Pls can anybody assist - we need to know if membership has approved - if chronic conditions were accepted - are their exclusions etc