no feedback on a hospital preauthorisation for urgent surgery!

I made a request for a hospital pre authorisation over a week ago. They required a drs letter it was sent through on monday. Since monday whenever I called to check if my preauthorisation has gone through they keep telling me my case is with the underwriters and I must call later/tomorrow only to constantly hear the same thing. I'm in constant pain as I have a huge grwth (and its growing) I missed my surgery date and my doctor is waiting for pre authorisation to reschedule. Am honestly disgusted and disappointed with bonitas . I honestly expected more from them. I've spent over R200 airtime being transferred from deprtment to department . There's no supervisor and there's no one to help. On wednesday when I insisted when I am going to get an answer the consulted slammed the fone down. (I'm sure the conversation is on record) . Besides the pain, I hafto deal with with the uncer*****y of whether or nt I'll get approval for surgery.