No feedback from Bonitas

Logged a complaint 2 days ago, and still no communication from anyone at Bonitas.

I see this matter as urgency and *****!

Good day,

I would please like to know whats my option on my situation.

I've used a broker to get a medical aid for my father. I have been quoted on R885 for the monthly contribution and excepted the amount of R885 that was sent to me.

Now that the contribution was deducted for September and October the amount was R1475.25 x2, and not R885 as per my quote from the broker. I have asked her whats the reason and she said it was the quoted amount. Its because of risk contribution. On my quote I received from her, the risk contribution was R42. She only attached the email with the amount of R1475.25 this morning and even my email address is incorrect on the email that she apparently sent to me. I never agreed to R1475.25

I have phoned Bonitas and the consultant advised me that I need to send a document for previous medical aid to sort out the risk contribution. I will be able to do that but Im really upset that the broker misled me on the contribution amount. My father is not able to pay R1475.25 per month.

Please advice urgently on my situation. I want to terminate the medical aid and I expect that the full amount that was deducted R1475.25 x2 = R2950.50 will be refunded as this was not the amount that I agreed to. I was misled and that is unacceptable!

I will take it further and open a ***** case and also take it to the Mediator.

Second document attached you will see that my email address is incorrect. So I never received this email with the R1475.25 on

My fathers details for medical aid: ********** 0 ********** ********** 82 Jan van Rooyen

Regards Maruschcka