KL
Kim L

1 reviews | Active since Feb 2019

08 Jan 2020, 19:06

NO FEEDBACK AFTER HELLO PETER REP**** ACKNOWLEDGING THE COMPLAINT!

GOODDAY ! 051219qspp58 - THE PATCHITC SERVICE CONTINUES! MR ANDRE YONKER STILL HAS NOT CALLED ME BACK AND THIS IS AFTER 2MONTHS WHEN HE PROMISED HE WOULD. NO ONE HAS GOT BACK TO ME EVEN AFTER I SENT A COMPLAINT TO THIS PAGE! I MUST HAVE CALLED INTO BONTIAS CALL CENTRE 6 TIMES LOOKING MR YONKER !......THIS IS THE EXCUSE, 9AM HIS ON LUNCH, 11AM HIS ON LUNCH, 2PM HIS ON LUNCH, 4PM HIS ON LUNCH , 5PM HIS GONE HOME! THIS GUY HAS BEING AVOIDING MY CALL FOR THE LAST TWO MONTHS, HOW DO YOU HAVE SUCH A PATHETIC BEING WORKING IN YOUR ORGANISATION , BRINGING YOUR NAME DOWN WITH ALL THE EMPTY PROMISES HE MAKES!!!! THIS MATTER IS GOING ON FOR 4 MONTHS WITH NO RESULT , TILL TODAY YOU GUYS ARE REFUSING TO PAY MY R600 THAT I WAS CHARGED AT A HOSPITAL WHICH I WAS NEVER SUPPOSED TO BE CHARGED AS WE WERE TOLD THAT YOU GUYS WERE IN THE WRONG !! SO PLEASE TELL ME WHAT AM I WAITING ON , WHY DOES NO ONE RESPOND TO US , WHY DOES MR YONKER NOT OWN UP LIKE A MAN AND GET BACK TO ME LIKE HE SAID HE WILL, I CAN JUST IMAGINE HOW MANY OTHER PEOPLE HIS TAKING FOR A RIDE ON A DAILY JUST TO GET THEM OFF THE PHONE WITH NO RESULTS! Today an agent Daduzi was the 9th person who promised to call me back and guess what she did, she called back with some feedback after explaining to her that MR YONKER WAS SUPPOSED TO GIVE THIS CALL BACK at the end of our call she said would like to to speak to him and I said yes, I asked is he there she said yes...she transfered me and held on for 8minutes before I put down the phone...ONCE AGAIN THIS PATHETIC BEING DODGED ME ! CAN SOMEBODY...ANYBODY HELP!

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Jan 2020, 14:26
Official
Hello Kim L, 
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards 
 The Bonitas Team