SM
Sanam M
1 reviews | Active since Feb 2014
18 Mar 2022, 16:12
No feedback after contacting customer care
I have spoken to a consultant and emailed customer services regarding my change of title on your system from "Ms" to "Dr". No one has contacted me or ny husband (the main member). I am tired of being referred to as Ms now st pharmacies and appointments. I would appreciate if someone would contact me for my appropriate documents.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
18 Mar 2022, 16:24Hello Sanam M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Mar 2022, 16:24
Official
Hello Sanam M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
20 Mar 2022, 22:30Hello Sanam M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly reply privately with main member ID number or membership number in order for us to assist with your enquiry. Kind Regards Bonitas Team
Bonitas Medical Fund's reply20 Mar 2022, 22:30
Official
Hello Sanam M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly reply privately with main member ID number or membership number in order for us to assist with your enquiry. Kind Regards Bonitas Team
SM
Sanam M's updateReviewer Update
28 Mar 2022, 14:05Dear Bonitas
I have rep**** privately with the requested information and still have not heard back.
I have rep**** privately with the requested information and still have not heard back.
SM
Sanam M's update28 Mar 2022, 14:05
Reviewer Update
Dear Bonitas
I have rep**** privately with the requested information and still have not heard back.
I have rep**** privately with the requested information and still have not heard back.
Bonitas Medical Fund's replyOfficial
30 Mar 2022, 17:04Hello Sanam M
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply30 Mar 2022, 17:04
Official
Hello Sanam M
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team