No explanation nor follow up call when increased premiums for 2026

I am a year old to the scheme and unhappy due to the fact that someone/company bought them out and there is a split going on which has resulted to departments not giving a damn

I have been mailing my POP’s and no one including my broker told me about the income verification that was needed for the 2026 year There was silence up till I decided to call the scheme. Only then did I get informed about the income verification which was needed (found it odd as I was placed at my affordable bracket when I started and the reason why I left Discovery Keycare plus after 11 years of being with them) it all came down to affordability during Cyril’s economy I did what was necessary on my side my informing the scheme that my partner pays for me and his child out of his pocket and I do a eft to the schemes account . Upon receiving my verification information nothing was done ko follow up no call as to ask for further documentation needed from my partner. Even when speaking to the agent and informed him that had I been informed that bank statements were needed or other relevant information due to my lowest income bracket request then I would have made sure that all required proof of income was sent through My partner is a taxi driver his salary isn’t deposited to a bank account he gets it by hand . I am highly disappointed that I am caught between Bonitas’ split and whatever company had bought them and the fact that people in liking and accounts do not want to do their jobs and have resulting giving clients a “I do not care attitude until I know what will happen to my job and if I am safe” I'm so disgusted at them that they would risk the clients that they have and not even ask or email or follow up with them seeing POP’s sent for four consecutive months with the same amount unchanged from when they started . Bonitas has now become a public clinic facility or hospital where people have to beg for basic services being rendered to the public(in my case the clients).