No dental cover yet paying R3000.

I pay almost R3000 monthly for medical aid with Bonitas on the Primary option. To my surprise when I went to the dentist today ,I had to pay cash because I don’t have dental cover!! How is that possible and why? They rejected everything even the doctors consultation. I haven’t used the medical aid this year and now this. I signed up with Anam Mathiso from Tendaonline and I remember very well on the call that it was mentioned that I have a separate cover for dental care and today I don’t have it. I want the call recording !!