TJ
Tharashni J
1 reviews | Active since Mar 2025
27 Mar 2025, 12:51
No delivery of baby bag
I am very displeased with the Bonita's maternity programme.
I have registered with the programme and provided all necessary details more than a month before my due date of the arrival of my baby. I was advised that my baby bag would take about 6 weeks to be delivered.
My baby is now over a month and after numerous calls and the last call being advised I would receive my baby bag the next week, it has been 2 weeks later and it still has not beend delivered. They do not even provide you with feedback for any delays to be expected
Their service is very poor and they should not advertise or promote the maternity programme and baby bag as a benefit when they can not deliver on it.
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
27 Mar 2025, 14:06Hello Tharashni J
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply27 Mar 2025, 14:06
Official
Hello Tharashni J
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
31 Mar 2025, 09:51Hello Tharashni J
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply31 Mar 2025, 09:51
Official
Hello Tharashni J
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team