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Zayne E
1 reviews | Active since Oct 2017
12 Sept 2022, 15:11
No customer support
I have emailed *** various times with different queries however I do not get a response back and if I do get a response it does not relate to my query at all.
My most recent query is with regard to a claim that was cancelled by Clicks PHARMACY however the refunded amount has not been allocated back to my medical funds and when I emailed *** more than 3 business days ago I have had no feedback for this query.
I really want to give this medical fund a chance but am seriously starting to look for alternatives as it seems Bonitas does not care about their clients? Please prove me wrong Bonitas?
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
12 Sept 2022, 16:11Hello Zayne E
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply12 Sept 2022, 16:11
Official
Hello Zayne E
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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Zayne E's updateReviewer Update
12 Sept 2022, 19:41Noted, I am awaiting your prompt feedback.
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Zayne E's update12 Sept 2022, 19:41
Reviewer Update
Noted, I am awaiting your prompt feedback.
Bonitas Medical Fund's replyOfficial
12 Sept 2022, 19:46Hello Zayne E
Thank you for notifying us of your complaint. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply12 Sept 2022, 19:46
Official
Hello Zayne E
Thank you for notifying us of your complaint. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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Zayne E's updateReviewer Update
13 Sept 2022, 12:11How long until your investigation is concluded and I receive feedback?
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Zayne E's update13 Sept 2022, 12:11
Reviewer Update
How long until your investigation is concluded and I receive feedback?
ZE
Zayne E's updateReviewer Update
14 Sept 2022, 16:04Unfortunately I was right and Bonitas simply just does not care.
Regretfully I am not by the means to cancel and switch medical aids at this point.
Hopefully this review catches the eye of potential new Bonitas clients so that they can see what they would be getting themselves into.
Regretfully I am not by the means to cancel and switch medical aids at this point.
Hopefully this review catches the eye of potential new Bonitas clients so that they can see what they would be getting themselves into.
ZE
Zayne E's update14 Sept 2022, 16:04
Reviewer Update
Unfortunately I was right and Bonitas simply just does not care.
Regretfully I am not by the means to cancel and switch medical aids at this point.
Hopefully this review catches the eye of potential new Bonitas clients so that they can see what they would be getting themselves into.
Regretfully I am not by the means to cancel and switch medical aids at this point.
Hopefully this review catches the eye of potential new Bonitas clients so that they can see what they would be getting themselves into.
Bonitas Medical Fund's replyOfficial
14 Sept 2022, 17:36Hello Zayne E
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's reply14 Sept 2022, 17:36
Official
Hello Zayne E
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team