1 reviews | Active since Nov 2011
No customer service and no refunds processed
<p>I changed medical aids from Bonitas due to changing jobs. I infored Bonitas in September last year already. My membership came to an end in December. I have completed all documentation and also contacted Bonitas a few times to have my refund reimbursed on my savings account. However, they don't respond to emails and when calling they inform me that I should receive the payment within a few days. A few months done the line and I still haven't received it. I think this is totally unacceptable and their customer service is terrible. I'll never go back on Bonitas again!!!</p>
Hello coffee123
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello coffee123
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
I have been sent from one representative to another in the last few months and no one could solve this. This is after I have sent numerous emails and also been on hold to your call centre for long periods of time. I would like this dealt with today!!!!
I have been sent from one representative to another in the last few months and no one could solve this. This is after I have sent numerous emails and also been on hold to your call centre for long periods of time. I would like this dealt with today!!!!
I got a call from Bonitas on Friday and they assured me that this will be dealt with and by Monday all will be sorted. Monday has passed and still haven't had anything settled yet. This service is terrible and one just gets sent from one department to the next.
I got a call from Bonitas on Friday and they assured me that this will be dealt with and by Monday all will be sorted. Monday has passed and still haven't had anything settled yet. This service is terrible and one just gets sent from one department to the next.
Hello coffee123,
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello coffee123,
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team