MW
Melissa W
1 reviews | Active since Aug 2012
30 Oct 2019, 12:25
No customer service
Service is none existent at Bonita's. I have logged a complaint about my claim and no one has bothered to respond to me in almost 2 weeks. Each person you speak to on the phone gives you a different answer and all it does is cause additional frustration.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
31 Oct 2019, 16:45Hello Melissa,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply31 Oct 2019, 16:45
Official
Hello Melissa,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
MW
Melissa W's updateReviewer Update
07 Nov 2019, 12:22I have not been contacted by Bonita's as yet and neither has my problem been resolved. They send a standardised response on here and nothing happens after that. No one cares at bonitas about unhappy clients or even bothering to try and resolve issues.
MW
Melissa W's update07 Nov 2019, 12:22
Reviewer Update
I have not been contacted by Bonita's as yet and neither has my problem been resolved. They send a standardised response on here and nothing happens after that. No one cares at bonitas about unhappy clients or even bothering to try and resolve issues.
Bonitas Medical Fund's replyOfficial
12 Nov 2019, 12:16Hello Melissa, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply12 Nov 2019, 12:16
Official
Hello Melissa, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team