DM
Dalitso M
1 reviews | Active since Feb 2022
01 Nov 2022, 06:06
No customer service
I am not happy with service rendered by Bonitas as a member who never misses contributions , I am sick and I need authorisation I have been in a queue for a week as number 2 , the other week there was no communication till 18:00 . I am not happy can you please sync your platforms even on the app nothing loads . I am feeling weaker day by day please attend to this
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
01 Nov 2022, 08:20Hello Dalitso M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply01 Nov 2022, 08:20
Official
Hello Dalitso M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
02 Nov 2022, 11:48Hello Dalitso M Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team
Bonitas Medical Fund's reply02 Nov 2022, 11:48
Official
Hello Dalitso M Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team