No communications between departments at Bonitas it seems

I am so disappointed and frustrated at the moment with Bonitas.

I added my husband to my fund. I wanted him on from the 1st of July but then because of the paperwork etc it all only got done into the month of July already. I then got an email, just with confirmation that he was added. No further instructions etc.

So I then phoned to confirm that payment for him will go off the first installment in August. They assured me that is the case.

Around the 20th of July my medical aid was suspended due to unpaid fees. I immediately phoned and they said I was behind with my husbands payment.

No one told me that he is on from the first of July and that I was supposed to manually pay in his portion of the fees. I was super upset about this as I did ask earlier if the first payment is going off in August.

So I paid it in manually. And all was restored.

Come August they take off the full installment and another R2270 for the payment that was behind... I phoned and they said they see a credit and it will take 5 working days to process. I got an email about it. But never the funds.

I then spoke on the WhatsApp facility to someone else and they said it has never been sent through for the final authorisation.

She then said again 3 to 5 working days.. Those days have come and gone. Still nothing.

I contacted someone again today in the WhatsApp chat... Which is so frustrating. I don't know how many times the chat gets time out and then you have to start all over again. They have to fix this too... My gosh..

Any way... She said she will look into it and then the chat was given a time out and I was taken back to the main menu.

I did send a complaint to Bonitas itself and they said they will see why the communication to me was initially so bad... Never heard from them again.

This is getting rediculous Bonitas.