No communication on refunds over 3 months

I submitted a complaint on this platform on the 01 July 2025 at 11:14 regarding my overdue refund since May 2025 and there was a response at 11:34am to confirm that my complaint was being attended to however I never received a formal response via email or even a call to address my concerns. I followed up with the contact center throughout July and I was being advised that my refund was either sent to finance to process and there was no further feedback. On the 24/07/2025 at 11:58am, I spoke to Lerato under query number: 240725Q1YMTM, she confirmed that the EFT was prepared on the 10/07/2025 however it was not actioned and that she would follow up with the finance department to confirm when these funds would be released, she requested that I allow at least 3 working days before following up. On 31/07/2025 at 14:16pm, I spoke to Fulufhelo under query number: 310725Q27Z17 who confirmed that the finance department did not respond to Lerato's query that was submitted on the 24th July 2025.

It's tiring to keep on following up with such a big organization and there is no proper communication coming from your complaints or finance department. I am at a point of submitting my grievance to the CMS based on the submissions that I have been keeping records on if this matter is still not resolved withing 7 working days.