No communication from Bonitas with regards to serious matters

So Ive been with with Bonitas on the Boncap option for around 2 years now, and I so wish that I had a good experience, but from the get-go there was issue upon issue. Right now, im trying to get hospital authorisation. I have mailed everything to them on 10 Nov 2022, no feedback as yet. I phoned them yesterday, was on the phone for 27 min with a consultant who has no idea how to use his own system, he said that he will phone me back, he did not do it. I tired to contact them after that via the Bonitas app, no joy. Then tried to contact them via whatsapp, they guy there just told me to phone and email, all stuff I have already done. I have a procedure that needs to be done on 25Nov22, and with no auth number i am *****ed. Because when I first went to see the orthopaedic surgeon, I made contact with Bonitas to ensure that my claim will be covered, they said yes, they ended up paying R320 of a R1400 account. So if I do not get auth for this, im am *****ed even more.

I would not suggest Bonitas for anyone looking for a medical aid as Bonitas does not strive to give customer satisfaction.