CR
Colette R
1 reviews | Active since Jul 2021
02 Jul 2021, 11:00
No communication
I have emailed Bonitas on the 2nd of June 2021 with regards to a debit going off, this after I have cancelled my prescription and given a months notice as requested. I can not contact Bonitas telephonically as I have immigrated - hence the reason I cancelled my prescription, yet money still gets taken off my account. I have emailed countless of times with no response what so ever. One star is too much for this company. Quick to take your money but no communication at all. Next Ombudsman.
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Bonitas Medical Fund's replyOfficial
02 Jul 2021, 11:09Hello Colette R,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsBonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsBonitas Team
Bonitas Medical Fund's reply02 Jul 2021, 11:09
Official
Hello Colette R,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsBonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsBonitas Team