No comms. No urgency. No care. No concern

Sadly, my father passed away recently. On 25 March 2021 I communicated with Bonitas on behalf of my mother to have the medical aid transferred to her and to have my father removed as main member. Since, then she had no communication from Bonitas whether or not the change has been implemented or not. I have emailed Bonitas on her behalf again and no responce except an automatic reply stating that the query has been received. My concern is that should something happen, will she be covered or will Bonutas just look the other way. Not happy at all