no clue

Every time I email or phone with a query I don't get the help one would expect for example. I sent a script to be approved for despatching my medication. I get part of the meds delivered. I emailed them and was told that they did not have a blood result therefor could not send the balance. No body contacted me to let me know about this. SO I phone the call centre.The person on the otherside was either not fully awake or it was still early for her at 10.00am. She kept me waiting while checking whether any meds was despatched to me. Here again I got no answers at all. I am bitter because this meds are all chronic. There is correspondence between Bonitas and client.