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vonny B
1 reviews | Active since Nov 2020
15 Nov 2023, 09:23
No clear information with regards to wisdom teeth extraction.
Unable to get a clear information with regards to wisdom teeth extraction. Under Boncap. Emailed a week ago till today no respond try to call in the person I spoken to have no idea. It's sad and bad customer service from this medical aid. All I need is step by step guide. Eh . Go to 1. Get authorization go to 2 get tooth removed.
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
15 Nov 2023, 10:04 Hello Vonny B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply15 Nov 2023, 10:04
Official
Hello Vonny B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
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vonny B's updateReviewer Update
15 Nov 2023, 10:10031123QXHB55 - Extraction of wisdom teeth - *** [MI***]
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vonny B's update15 Nov 2023, 10:10
Reviewer Update
031123QXHB55 - Extraction of wisdom teeth - *** [MI***]
Bonitas Medical Fund's replyOfficial
15 Nov 2023, 10:27 Hello Vonny B
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply15 Nov 2023, 10:27
Official
Hello Vonny B
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
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vonny B's updateReviewer Update
15 Nov 2023, 10:39I will be waiting
vB
vonny B's update15 Nov 2023, 10:39
Reviewer Update
I will be waiting
Bonitas Medical Fund's replyOfficial
15 Nov 2023, 11:27Hello Vonny B
The case will be investigated and feedback will be provided soonest. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
The case will be investigated and feedback will be provided soonest. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply15 Nov 2023, 11:27
Official
Hello Vonny B
The case will be investigated and feedback will be provided soonest. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
The case will be investigated and feedback will be provided soonest. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
16 Nov 2023, 17:32Hello Vonny B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply16 Nov 2023, 17:32
Official
Hello Vonny B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team