No claim refund

These past few months have been the worst dealing with Bonitas and their level of incompetence. As soon as one query is resolved, another issue comes up and it’s a battle to sort it out. They reversed the members portion that I supposedly owed however don’t want to refund any claims I’ve made. Lammetjie Mthetwa sent an email stating that the claim from months ago would be refunded and paid into my account, however when I follow up on that the consultants can’t get hold of her and no one knows what’s going on. So fed up with the nonexistent customer service.