ME
Musa E
1 reviews | Active since May 2014
12 Jun 2025, 10:44
No chronic meds delivered. AGAIN
Still haven't received my chronic meds.
Marara is useless. This can't go on as a asthmatic person. It's the 12th June. I struggle to breathe.
This is painful.
I refuse to use Marara going forward.
I need to know my options going forward, this the second time this has happened in the space of 5months. No man.
I will rather fetch my script at a pharmacy. Bonitas can't seem to do anything gabout this and Marara does nothing too.
What to do..
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
12 Jun 2025, 11:16Hello Musa E
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to Marara Pharmacy for further assistance.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to Marara Pharmacy for further assistance.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Jun 2025, 11:16
Official
Hello Musa E
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to Marara Pharmacy for further assistance.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to Marara Pharmacy for further assistance.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
ME
Musa E's updateReviewer Update
12 Jun 2025, 13:10Going forward I would like alternatives than using Marara. They are not meeting service delivery requirements.
This is not delivery of perishable goofs, it's delivery of chronic meds, and if meds not taken, results in serious health complications, so it's not about delivered on time, but being delivered before so it's ready.
If not I would like to claim my script from a pharmacy, without paying extra, not my fault Marara can't meet delivery standards.
Assist please, I'd like resolution for future. 3rd time I may not be lucky.
This is not delivery of perishable goofs, it's delivery of chronic meds, and if meds not taken, results in serious health complications, so it's not about delivered on time, but being delivered before so it's ready.
If not I would like to claim my script from a pharmacy, without paying extra, not my fault Marara can't meet delivery standards.
Assist please, I'd like resolution for future. 3rd time I may not be lucky.
ME
Musa E's update12 Jun 2025, 13:10
Reviewer Update
Going forward I would like alternatives than using Marara. They are not meeting service delivery requirements.
This is not delivery of perishable goofs, it's delivery of chronic meds, and if meds not taken, results in serious health complications, so it's not about delivered on time, but being delivered before so it's ready.
If not I would like to claim my script from a pharmacy, without paying extra, not my fault Marara can't meet delivery standards.
Assist please, I'd like resolution for future. 3rd time I may not be lucky.
This is not delivery of perishable goofs, it's delivery of chronic meds, and if meds not taken, results in serious health complications, so it's not about delivered on time, but being delivered before so it's ready.
If not I would like to claim my script from a pharmacy, without paying extra, not my fault Marara can't meet delivery standards.
Assist please, I'd like resolution for future. 3rd time I may not be lucky.
Bonitas Medical Fund's replyOfficial
13 Jun 2025, 16:09Hello Musa E Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team
Bonitas Medical Fund's reply13 Jun 2025, 16:09
Official
Hello Musa E Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team
ME
Musa E's updateReviewer Update
13 Jun 2025, 16:25This is anywhere but resolved.
I have not received my medication yet.
How is this resolved, I have received no email communication or calls from bonitas or marara.
Monday is a public holiday, so I will receive my chronic medicine on June 17th. Wow, more than halfway through the month.
I wonder if this sounds correct and adequate service?
I have not received my medication yet.
How is this resolved, I have received no email communication or calls from bonitas or marara.
Monday is a public holiday, so I will receive my chronic medicine on June 17th. Wow, more than halfway through the month.
I wonder if this sounds correct and adequate service?
ME
Musa E's update13 Jun 2025, 16:25
Reviewer Update
This is anywhere but resolved.
I have not received my medication yet.
How is this resolved, I have received no email communication or calls from bonitas or marara.
Monday is a public holiday, so I will receive my chronic medicine on June 17th. Wow, more than halfway through the month.
I wonder if this sounds correct and adequate service?
I have not received my medication yet.
How is this resolved, I have received no email communication or calls from bonitas or marara.
Monday is a public holiday, so I will receive my chronic medicine on June 17th. Wow, more than halfway through the month.
I wonder if this sounds correct and adequate service?